The Art and Science of Asking Amazing Questions

Nearly anyone can ask a question.  If you count Google searches as questions, the human population asks over 8 billion questions daily —a huge number, but somehow pales compared to the 200 questions a preschooler can ask in a single day.  Not all of these are thought-provoking questions driven out

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A Crash Course on the World of Mystery Shopping

When it comes to market research, sometimes it is easy to overlook an obvious source of data: your own place of business. However, the challenge is distinguishing what you plan as your customers’ experience and what they actually experience. How does your staff treat customers when you’re not around? What

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Follow Your Intuition (But Test It First!)

Go with your gut. It’s fair advice, and when you’re good at something, your intuition can take you far. But it’s possible to get overconfident about what you think you know. And the world of market research leaves little room for error. While your intuition could lead you to rare

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CEO Kai Fuentes joins the Insights Association Board of Directors

Insights Association is proud to announce the election of Board Directors, which includes Ebony Marketing Systems’ CEO Kai Fuentes. The IA membership has voted to approve four new members to its Board of Directors. At the Insights Association, Board members are nominated via a call for candidates from the Nominating Committee.

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How Young People Get Their News Today—The Myths and Reality

There’s a stereotype that “Gen Z” (those aged 11-26) and Millennials (aged 27-42) are both uninformed and uninterested in the news. However, recent research has debunked this and other myths about today’s youth, with insights revealing that we should do more than throw up our hands and say, “Kids today!”

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President and CEO Kai Fuentes Featured in MBE Magazine

Ebony Marketing Systems President and CEO Kai Fuentes was interviewed in the November issue of Minority Business Entrepreneur (MBE) magazine, where she discussed business integrity, Ebony Marketing Systems, Minority-Owned Business Enterprises (MWBE), multicultural research and more. MBE magazine was founded in 1984 to promote business ownership and entrepreneurial development for

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