We’ve all seen it happen: a marketing campaign goes awry with content that offends a representative group. An employee inadvertently sends an insensitive tweet from the company account. An unpleasant incident between an employee and a customer in a brick-and-mortar business goes viral. In the age of social media, every
If your brand is overlooking the LGBTQ+ community in your marketing efforts, you are leaving a huge customer base untapped. Our new marketing guide will help you understand how to genuinely appeal to LGBTQ+ consumers, and avoid alienating them with stereotypes or token representations. Get the guide 👉🏿 https://www.ebonysystems.com/quick-guide-marketing-lgbtq-in-2022/
Ethnography is rooted in cultural anthropology, which focuses on the development of human culture and the influence individuals and their culture have on each other. In her article for the Greenbook blog, “Ethnographic Methods Enrich Market Research,” our President Kai Fuentes shares how “Human beings have a fundamental need to
Are you drowning in data but still thirsty for insight? While human beings have been analyzing data for millennia, the amount and type of data available—and the number and sophistication of electronic tools for analysis—have increased dramatically over the last twenty years or so. Analysis tools, however sophisticated, still require
What tools are you using to create and keep current the portrait of your ideal customer? Gathering competitive intelligence can yield invaluable insights that add dimension and depth to that portrait, in addition to providing important information about your competitors and market trends. And as more and more companies invest
Since the 2010s, the term “ally” has been widely used as a catch-all to describe anyone who stands in solidarity with a marginalized community and works towards diversity, equity, and social justice. But allyship can quickly become about identity, rather than action. This is the reason many people prefer to
